(914) 715-3652 | Bonded and Insured

Ruffly Purrfect

FAQ
Frequently Asked Questions
Are you bonded and insured?

Ruffly Purrfect Pet Services and all of our staff are covered by our bonding and insurance policies to the maximum levels available.

RPPS and all of our staff are covered by our bonding and insurance policies through Business Insurers of the Carolinas.

Do you have references?
Yes. References are available upon request.
How am I billed, and when is it due?

We accept cash, checks, Paypal, Venmo, and Zelle. Please refer to our policies for a more detailed explanation by clicking here.

Do you administer medication to pets?
We will administer medication: pills, drops, injections and subcutaneous fluids at no additional charge but based on our ability to refer a sitter to you that is experienced in administering your pet’s particular type of medication. We will not administer medication to any animal that poses a danger to our staff members.
How do I become a Purrfect member?

To sign up, please click here and fill out all necessary information about you, your pet(s), and your home, and we will call you usually within 24 hours to schedule an initial in-home “meet and greet”.

How do you know your pet sitter is a trustworthy professional?

As a member of the National Association of Professional Pet Sitters, NAPPS, since 2003, RPPS takes petsitting seriously.  Our foremost priority is the safety and security of our clients, their pets and their property. For the most part, our pet sitters are trusted friends and family.  Our applicants undergo an extensive screening process, including reference checks and background history checks.

How does your Pet Sitter get access to my home?
At our “meet and greet”, we are provided with a copy of your home keys, which are stored safely. We will test all keys and make sure we understand your alarm system at this initial meeting. Our key rings have no identifying information (just in case they are lost or stolen). During each visit, our pet sitters will follow the instructions provided by you on our client/pet forms to ensure that we keep your home safe and in the same condition that you left it to us. Please refer to our policies and our client/pet forms by clicking here.
How long is each visit?
Standard Vacation Visits and Dog Walks are a full 20-, 30- or 45- minutes in length (at your choosing), and are accompanied with a log that specifies visit times, services performed and any comments your sitter thinks you might find interesting or informative about your pet’s behavior.
Is the information I provide Ruffly Purrfect Pet Services kept confidential?

Yes! We do not disclose client information of any kind to third parties. All client information is protected by RPPS and accessed/utilized only in such a manner as to be able to fulfill our assignment obligations.

May I give my Pet Sitter a gratuity?

Absolutely. You may give gratuities directly to your Pet Sitter, or if you prefer you may pay it through the company. 100% of gratuities go directly to the designated Pet Sitter.

What does the initial “meet and greet” involve?

When you sign up with RPPS, we will schedule a pet sitter to come to your home for an initial “meet and greet” — to meet your pet, become familiar with your home/routine, and discuss all pertinent information about your pet’s needs.

What if my property or pet is damaged while I am gone?

Ruffly Purrfect Pet Services agrees to provide the services stated in our service agreement in a reliable, caring and trustworthy manner. R.P.P.S. is only liable for claims arising from negligence or willful misconduct. Due to the extreme unpredictability of animals, we cannot accept responsibility for unusual mishaps (i.e., biting, furniture damage, etc.). Also, if your pets have access to the outside, we are not responsible for injury, disappearance, or fines.

What kind of animals do you care for?
We care for most animals, as long as they do not pose a danger to our staff. We do not care for any animals with a history of attack training, biting, fighting or attacking other animals or people.
Will I have the same Pet Sitter each time?
We definitely prefer to offer your visits to the same Pet Sitter each time, however if that sitter is not available for some reason, a fully informed substitute from our staff will always be available for back up.
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